At Juniper, it’s our constant endeavor to provide you with the best customer service possible each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return the order for a full refund of the paid price or You can go for an Exchange if you are facing the size issue in the same design. We only accept returns for products purchased directly from Juniper website (www.juniperfashion.com).
Note : Any return request for products purchased from our indirect online and offline distributors will be declined by us.
The below elaborated Return and Exchange Policies :-
Damaged item delivered
Wrong item delivered
Wrong sized delivered
In case of any such discrepancy, please notify us within 24-48 hours of receiving the shipment, please WhatsApp us @ +919828045242. Please share images of the product along with shipping label.
At Juniper we have 7 days hassle free return and exchange policy, that gives you an option to return or exchange items purchased from www.juniperfashion.com for any reason within 7 days of receipt of the item.
Guidelines for a valid return and exchange :-
1. The product should be in a saleable condition with the tags intact and in their original packaging
2. Product must be unused.
3. Products must be in an unwashed and in undamaged condition.
We will send you a confirmation email/message as soon as we receive the shipment at our warehouse and it passes our quality check.
Note : Please allow us at-least 2 to 5 days to arrange the return pickup from your doorstep.
Returns and exchange are done free of cost if wrong products (incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. After receiving the returned product, we will do a quality check of the product at our end. If the picked-up product does not pass the quality check, we will ship it back to you.
Note: One time reverse pick-up would be done against an order. For the second time, you need to dispatch the shipment from your end and bear the charges for the both sides.
To return a product to Juniper, please follow these steps:
· Please go with this link to return / exchange - https://juniperfashion.com/apps/return_prime
· Create a 'Return Request' under “Order History” section of Website. Follow the screens that come up after tapping on the 'Return’ button. Keep the item ready for pick up or ship it to us basis on the return mode
· We offer pick-up facility for the address used while placing order.
Or to raise a return request please drop us an email on firstname.lastname@example.org and we will process your request. Kindly share Order id, product name and product SKU code on the email to avoid confusion.
Our courier partner will pick up the product from your doorstep.
At Juniper we have 7 days exchange policy, if you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability.
Under Exchange Policy:
1. Only size exchanges or defective items are allowed.
2. Items can be exchanged for a similar size or a different size.
3. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately
For International Orders -
We do not offer free international exchange or return shipping. International orders may be returned using any method of your choice, at your expense.
Return / Exchange is valid incase if you received the damage / wrong size product, requests will be accepted strictly within 2-3 days.
please drop us an email on email@example.com or whatsapp at +91-9828045242 and we will process your request -
We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. For more details, please call - +91-9828045242
The customer needs to self-ship the goods from their side and we will reimburse the shipping costs if the pin code is non-serviceable for reverse pickup.
Address Details -
Aman Exports International
G93, Sitapura Industrial Area, Area, Sitapura, Jaipur, Rajasthan - 302022