For shipping we use reliable courier companies like Fedex & DTDC to ship the products which are completely insured. Generally, for Cash On Delivery orders, the courier company calls you before delivery. In case you are not available during delivery, you could call them back and arrange for re-delivery or you can pick it up from their location.
We shall not be responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.
Shipping TAT: 3-7 business days
Return & Exchange Policy
At Juniper, it’s our constant endeavor to provide you with the best customer service possible each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return and exchange the order for a full refund of the paid price. We only accept returns for products purchased directly from Juniper website. Any return request for products purchased from our indirect online and offline distributors will be declined by us.
At Juniper we have 7 days return and exchange policy, that gives you an option to return or exchange items purchased from www.juniperfashion.com for any reason within 7 days of receipt of the item.
Guidelines for a valid return and exchange:
1. The product should be in a saleable condition with the tags intact and in their original packaging
2. Product must be unused.
3. Products must be in an unwashed and in undamaged condition.
We will send you a confirmation email as soon as we receive the shipment at our warehouse and it passes our quality check.
Returns and exchange are done free of cost if wrong products (incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. After receiving the returned product, we will do a quality check of the product at our end. If the picked-up product does not pass the quality check, we will ship it back to you.
Note: One time reverse pick-up would be done against an order.
To return a product to Juniper, please follow these steps:
· Create a 'Return Request' under “Order History” section of Website. Follow the screens that come up after tapping on the 'Return’ button. Keep the item ready for pick up or ship it to us basis on the return mode
· We offer pick-up facility for the address used while placing order.
Or to raise a return request please drop us an email on firstname.lastname@example.org and we will process your request. Kindly share Order id, product name and product SKU code on the email to